First-Time Homebuyers Guide

UX ResearchInterviewingWeb Dev

Project Overview

Interviewed first-time homebuyers to identify pain points, then built a Drupal site hosted on the City of Boston’s platform.

My Role

Developer & Journalist

Conducted user interviews with first-time homebuyers.
Synthesized findings into user needs and goals.
Built the final website on Drupal hosted by the city.

Research Process

User Interviews

Interviewed first-time homebuyers to understand their needs, concerns, and challenges.

Key Findings

Confusing paperwork processes
Affordability concerns
Lack of trustworthy resources
Unclear eligibility criteria for first-time programs

Maps and Diagrams

Empathy Map #1

Empathy Map #2

Interview Synthesis Map

Journey Map

Service Blueprint

User Persona #1

User Persona #2

Development Process

Created a streamlined navigation structure based on user research.
Wrote and structured content for maximum accessibility and clarity.
Implemented mobile-responsive, WCAG-compliant pages.

Outcome

The Homebuyers Guide successfully launched on the City of Boston’s official site, improving information access for hundreds of first-time buyers and being featured as a resource by the Boston Housing Authority.

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