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First-Time Homebuyers Guide

Developer & Journalist

First-Time Homebuyers Guide

Overview

Interviewed first-time homebuyers to identify pain points, then built a Drupal site hosted on the City of Boston’s platform.

Role
Developer & Journalist
Timeline
Jan 2024 – Apr 2024
Team
Housing Innovation Lab, City of Boston
Tools
Drupal, Figma

Responsibilities

  • Conducted user interviews with first-time homebuyers.
  • Synthesized findings into user needs and goals.
  • Built the final website on Drupal hosted by the city.

Research Overview

User interviews

Interviewed first-time homebuyers to understand their needs, concerns, and challenges.

Key findings

  • Confusing paperwork processes
  • Affordability concerns
  • Lack of trustworthy resources
  • Unclear eligibility criteria for first-time programs

Process

  • Created a streamlined navigation structure based on user research.
  • Wrote and structured content for maximum accessibility and clarity.
  • Implemented mobile-responsive, WCAG-compliant pages.

Maps and diagrams

Empathy Map #1
Empathy Map #1
Empathy Map #2
Empathy Map #2
Interview Synthesis Map
Interview Synthesis Map
Journey Map
Journey Map
Service Blueprint
Service Blueprint
User Persona #1
User Persona #1
User Persona #2
User Persona #2

Outcome

The Homebuyers Guide successfully launched on the City of Boston’s official site, improving information access for hundreds of first-time buyers and being featured as a resource by the Boston Housing Authority.

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